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Residents of Renfrew County can apply for Ontario Works in two ways:
ONLINE APPLICATIONS can be done wherever internet access is available, 24 hours a day, 7 days a week at www.ontario.ca/socialassistance . After completing the online application, you will be contacted by your local Ontario Works office to schedule an in-person meeting to verify the information you provided online. You will meet with an Ontario Works Agent to go over your paperwork and to discuss the best plan of action for you and your family members.
TELEPHONE APPLICATIONS can be done by calling any of the four Ontario Works offices during regular business hours. Please note that the Renfrew, Arnprior and Killaloe offices are closed from 12 noon to 1 p.m.
1-866-897-4849 Toll Free
1-888-281-7526 Toll Free
1-844-623-5426 Toll Free
Once you have completed the telephone application, you will be scheduled for an in-person meeting to verify the information you provided over the telephone. You will meet with an Ontario Works Agent to go over your paperwork and to discuss the best plan of action for you and your family members.
On the day of your appointment you will need to bring the following information for you and all your family members:
IMPORTANT – All member of your household who are 18 years of age or older need to attend the appointment.
INTERACTIVE VOICE RESPONSE (IVR)
The Interactive Voice Response (IVR) is a toll free telephone system that provides Ontario Works clients with fast and easy access to personal case file information as well as general information about the Ontario Works program. Once assistance is granted, clients receive a 9 digit identification number and a 4 digit personal identification number in 2 separate mailings. Both numbers are required to access their case file at 1-800-808-2268.