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Residents of Renfrew County can now apply for Ontario Works in one of two ways: online or by telephone.
Applications for Ontario Works can be made online from any computer with Internet access 24 hours per day, 7 days per week at www.ontario.ca/socialassistance . After completing the online application, you will be contacted by your local Ontario Works office to schedule an in-person meeting to verify the information you provided online. On the day of your interview, you will be required to attend an Ontario Works Information Session to learn more about Ontario Works program requirements, employment supports and benefits. After the Ontario Works Information Session you will attend an Intake Verification Interview where you will meet with an Ontario Works Agent who will verify the information you provided in your online application. The Ontario Works Agent will also assist you with creating an action plan based on your individual circumstances.
Applying for Ontario Works benefits can be done over the telephone in the privacy of your own home. To apply by telephone, call 613-732-2601 and choose option #3. If you are calling long distance, dial 1-866-897-4849 and then choose option #3. An Intake Screener will enter your information into our database. Once you have completed the telephone application, you will be scheduled to attend an Ontario Works Information Session at the local office where you will learn about the Ontario Works Program requirements, employment supports and benefits. After the Ontario Works Information Session you will attend an Intake Verification Interview where you will meet with an Ontario Works Agent who will verify the information you provided in your telephone application. The Ontario Works Agent will also assist you with creating an action plan based on your individual circumstances.
In order to complete an application for Ontario Works, you will need the following information for yourself and all family members:
INTERACTIVE VOICE RESPONSE (IVR)
The Interactive Voice Response (IVR) is a Toll Free telephone system that provides Ontario Works clients with fast and easy access to personal case file information as well as general information about the Ontario Works program. Once assistance is granted, clients receive a 9 digit identification number and a 4 digit personal identification number in 2 separate mailings. Both numbers are required to access their case file at 1-800-808-2268.