Coronavirus Information and Updates
Information is changing rapidly. Please check back often for new information and updates.
County officials are working closely with Renfrew County District Health Unit, and local municipalities to respond to the situation. As more information becomes available, the County of Renfrew is taking all necessary steps to ensure the health & safety of our residents, staff and visitors.
In an abundance of caution and to help ensure the continued delivery of critical services to its residents, all County of Renfrew buildings will only be open for contact via telephone and email. Essential visits, when appropriate, can be set up on a case-by-case basis. Please visit this COVID-19 Update and Information web page for contact numbers on a service by service basis. If you suspect you have symptoms of COVID-19, please use the self-assessment tool, or call your health care provider.
COVID-19 Testing - (July 6/20)
Do you require COVID-19 testing? We will be testing at the following locations.
Please call RC VTAC to pre-register 1-844-727-6404
Province & County of Renfrew Supporting Community Gardens - (May 11/20)
The County of Renfrew in cooperation with the Province of Ontario will be accepting requests for grant funding for community garden projects amid the Covid-19 Pandemic. Community gardens allow individuals and families to grow fresh, affordable healthy produce while increasing physical activity. This funding is being provided by the Social Services Relief Fund. Community and allotment gardens must ensure that physical distancing is enforced during the project, and that participants do not gather in groups of more than five people.
Those parties interested in submitting a project for funding consideration should email Laura LePine at LLepine@countyofrenfrew.on.ca Deadline for submissions is Tuesday, June 30, 2020. It is important to note that submission of a request does not guarantee funding assistance from the Province in part or in full, all submissions will be reviewed on a first-come basis, and a needs basis.
A message from Warden Debbie Robinson - (April 16/20)
Tracking COVID-19 - (April 3/20)
Please follow this link for additional resources and tracking of COVID-19 related information.
Free Wi-Fi Locations - (April 3/20)
Free Wi-Fi internet access points are placed in selected areas across Renfrew County communities and allows users with mobile devices to connect to the Wi-Fi (wireless) Internet. Please contact JStott@countyofrenfrew.on.ca for additional information.
| Community Support Services in Renfrew County |
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Community Support Services in Renfrew County are here to help older adults during this difficult time. For details on services available, you can call the Community Support Service nearest you (Mon-Fri): Renfrew: 613-432-7691; Arnprior: 613-623-7981; Calabogie: 613-752-2828; Eganville: 613-628-2354; Pembroke (Carefor): 613-732-9993; Barry’s Bay: 613-754-2772; Deep River: 613-584-1900. For online access to Community Support Services near you, including Grocery Delivery, Essential Transportation, Meal Delivery and Telephone Assurance, use this link: https://communitysupport.covidresponse.ca/ If you are lonely and needing to talk, you can call “A Friendly Voice” (8 a.m. – midnight) a toll-free phone line for seniors feeling isolated: 1-855-892-9992. 211 operates 24 hours a day, seven days a week, and is committed to supporting communities throughout Ontario during the COVID 19 pandemic with referrals to a broad range of services. If your needs extend beyond the scope of community support services, consider dialing 211 for assistance. |
The Renfrew County Virtual Triage and Assessment Centre - (March 27/20)
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre is a new pandemic healthcare service to reduce the demand on Emergency Departments and provide Renfrew County residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).
| Who can access it? |
| Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician. |
| How can I access the Centre? |
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| How does the Centre provide care? |
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The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs. This includes:
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| Where can I learn more? |
| Visit Renfrew County Virtual Triage and Assessment Centre website. |
Please review the following County operational changes and closures:
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Bonnechere Manor and Miramichi Lodge Long-Term Care (LTC)Homes |
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Consistent with all long-term care homes in Ontario, Bonnechere Manor and Miramichi Lodge received direction from the Ministry of Health restricting visitors. At this time, visitors and volunteers are not permitted in LTC Homes. If a resident becomes very ill or palliative, the Homes are permitted to make arrangements for visiting. This is an extreme measure; however, these are unprecedented times. Our residents remain well and this measure is precautionary in order to ensure that our residents and staff remain healthy. We recognize the importance of social connection for residents and their family members. We have technology available to do so. For Bonnechere Manor residents, please contact Erin Wilson at ewilson@countyofrenfrew.on.ca or 613-433-8308 and she will help you set up a time to call, or FaceTime or Skype with your loved one. For Miramichi Lodge residents, please contact Kelsey Wagstaff at kwagstaff@countyofrenfrew.on.ca or 613-735-0175 extension 122 and she will help you set up a time to call, or Face time, or Skype with your loved one. Please be reassured that during this difficult period we are continuing to offer small unit-based recreation programs and one to one visits to ensure all of our residents receive programming and reassurance. |
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Child Care and Early Years |
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The Child Care office located at 545 Pembroke Street W., Pembroke is closed. Staff are present in the office and will respond to calls and inquiries. Phone: 613-732-4100 or email: childcare@countyofrenfrew.on.ca Please see our Child Care and Early Years web page for information on child care centres reopening. Fee subsidy update: We will be contacting you regarding your fee subsidy space once we receive space availability information from each child care centre. |
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Social Housing (Renfrew County Housing) |
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The Renfrew County Housing offices located in Pembroke, Renfrew and Arnprior are closed with limited service. Staff are present in the office and will respond to calls and inquiries. Phone:
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| Ontario Works |
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County of Renfrew Ontario Works offices are currently offering services by telephone and email. If you require financial assistance due to COVID-19, please complete the COVID-19 Emergency Assistance Application online or phone an Ontario Works office closest to you. Staff are present in the office and will respond to all calls and inquiries. Phone: |
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Provincial Offences Court |
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All Provincial Offences Act (POA) matters scheduled from Monday, March 16, 2020 through to and including Friday, September 11, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. A notice of your new court date will be sent to you by mail to the address on file with the court. The POA office located at 141 Lake Street, Pembroke, ON will be closed to the public effective March 18, 2020 until further notice For more information, please contact the office at 613-735-3482 or email. |
County Administration Building
The County of Renfrew’s administration building located at 9 International Drive, Pembroke, ON will be closed to the public from March 18, 2020 until further notice. Please contact us at 613-735-7288 if necessary.
| Public Works & Engineering |
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Please Note: Until further notice the Adopt-A-Road Program has been suspended. Business as usual with the exception of the facilities that are closed to the public. Residents can contact by phone or via e-mail as per the website. “Report a Concern”
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| Economic Development Services |
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Services will continue to serve clients via telephone and email contacts. Our website and social media links have a broad range of helpful information and news for business and investor clients. There you will find our listing of business and investment opportunities, business sector profiles, calendar of business events and much more. Alastair Baird, Manager Office: 613-735-0091 ext 466 Cell: 613-732-0354 email: abaird@countyofrenfrew.on.ca |
| Enterprise Renfrew County (ERC) |
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The County’s Small Business Enterprise Centre and will continue to serve entrepreneurs and small business clients by phone and email. Until the COVID 19 issue is resolved, in-person meetings and workshops cannot be scheduled. Our Starter Company Plus program will continue with our March intake of new clients as this initial process is carried out on-line. Our website is kept updated with business news and assistance information and has our social media links. Colleen Sadler, Business Consultant Office: 613-432-6848 Cell: 613-639-5853 email: csadler@countyofrenfrew.on.ca |
| Ottawa Valley Tourist Association (OVTA) |
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The OVTA represents the tourism industry of Renfrew County and the Ottawa Valley. We continue to support and assist all our tourism operators, municipalities and visitors with information, guidance on marketing in this challenging COVID 19 environment, information flow to and from upper levels of government and communications with provincial and national tourism associations. Our website provides a wealth of information about our tourism sector, outfitters and destinations and has our social media links. Helen Giroux, Administration Office: 613-732-4364 ext 453 email: hgiroux@countyofrenfrew.on.ca |
| Planning Services |
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Planning Services located at 9 International Drive, Pembroke is closed. Reduced staff are present in the office and will respond to calls and inquiries. Planning applications will continue, please contact the local office to discuss an over-the-phone application or any other issue. Donna Rutz - General Contact – 613-735-3204 drutz@countyofrenfrew.on.ca |
| GIS & Mapping |
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GIS & mapping services located at 9 International Drive, Pembroke is closed. Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Weed Inspection |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Real Property |
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Staff are present in the office and will respond to calls and inquiries. Kevin Valiquette, Manager of Real Property 613-735-3204 kvaliquette@countyofrenfrew.on.ca |
| Forestry |
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Staff are present in the office and will respond to calls and inquiries. Lacey Rose 613-735-3204 Ext 438 lrose@countyofrenfrew.on.ca |
| Trails |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
Emergency Services
For additional information on COVID-19 please visit the Renfrew County District Health Unit's Novel Coronavirus (COVID-19) webpage.
Additional Resources
- Ministry of Health - Self-Assessment Information
- Government of Canada - Coronavirus disease (COVIS-19) Outbreak Update
- Hand Washing
- How to Self-Monitor
- How to Self-Isolate
- Know the Difference: Self-Monitoring, Self-Isolate and Isolation
**Last updated: July 6, 2020 at 10:31 a.m.
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