COVID-19

Community Support Services in Renfrew County are here to help older adults during this difficult time. For details on services available, you can call the Community Support Service nearest you (Mon-Fri): Renfrew: 613-432-7691; Arnprior: 613-623-7981; Calabogie: 613-752-2828; Eganville: 613-628-2354; Pembroke (Carefor): 613-732-9993; Barry’s Bay: 613-754-2772; Deep River: 613-584-1900.

For online access to Community Support Services near you, including Grocery Delivery, Essential Transportation, Meal Delivery and Telephone Assurance, use this link: https://communitysupport.covidresponse.ca/

If you are lonely and needing to talk, you can call “A Friendly Voice” (8 a.m. – midnight) a toll-free phone line for seniors feeling isolated: 1-855-892-9992.

211 operates 24 hours a day, seven days a week, and is committed to supporting communities throughout Ontario during the COVID 19 pandemic with referrals to a broad range of services. If your needs extend beyond the scope of community support services, consider dialing 211 for assistance.

• Call 1-844-727-6404
• Have your OHIP card ready
• A medical receptionist will take your details and arrange for a physician or nurse practitioner to contact you via telephone.

The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs.

This includes:

• Phone appointments
• Video appointments
• In-home assessments and diagnostic testing by community paramedics
• Remote monitoring and alerting and if necessary, escalation to a designated team of physicians and allied health professionals for the management of patients with COVID-19
• Referral to other services including mental health support

Bonnechere Manor and Miramichi Lodge Long-Term Care (LTC)Homes

Consistent with all long-term care homes in Ontario, Bonnechere Manor and Miramichi Lodge received direction from the Ministry of Health restricting visitors. At this time, visitors and volunteers are not permitted in LTC Homes. If a resident becomes very ill or palliative, the Homes are permitted to make arrangements for visiting.

This is an extreme measure; however, these are unprecedented times. Our residents remain well and this measure is precautionary in order to ensure that our residents and staff remain healthy.

We recognize the importance of social connection for residents and their family members. We have technology available to do so.

For Bonnechere Manor residents, please contact Erin Wilson at ewilson@countyofrenfrew.on.ca or 613-433-8308 and she will help you set up a time to call, or FaceTime or Skype with your loved one.

For Miramichi Lodge residents, please contact Kelsey Wagstaff at kwagstaff@countyofrenfrew.on.ca or 613-735-0175 extension 122 and she will help you set up a time to call, or Face time, or Skype with your loved one.

Please be reassured that during this difficult period we are continuing to offer small unit-based recreation programs and one to one visits to ensure all of our residents receive programming and reassurance.

Child Care and Early Years

The Child Care office located at 545 Pembroke Street W., Pembroke is closed. Staff are present in the office and will respond to calls and inquiries.

Phone: 613-732-4100 or email: childcare@countyofrenfrew.on.ca

Please see our Child Care and Early Years web page for information on child care centres reopening.

Fee subsidy update:

We will be contacting you regarding your fee subsidy space once we receive space availability information from each child care centre.

Social Housing (Renfrew County Housing)

The Renfrew County Housing offices located in Pembroke, Renfrew and Arnprior are closed with limited service. Staff are present in the office and will respond to calls and inquiries.

Phone:
Renfrew: 613-432-3679 email: renfrewRCHC@countyofrenfrew.on.ca
Pembroke: 613-735-0782 email: pembrokeRCHC@countyofrenfrew.on.ca
Arnprior: 613-623-7951 email: arnpriorRCHC@countyofrenfrew.on.ca

• Maintenance staff have enhanced cleaning of all buildings along with daily inspections of buildings
• Effective immediately, all public washrooms and lounges in all apartment buildings are closed
• Only essential, emergency maintenance work orders are being completed
• Rent payments are due on their due date. Tenants who pay rent by cash or debit are encouraged to pay their rent online or through telebanking. Please contact the office to make rent payment arrangements.
• Annual inspections, education sessions, home visits by staff and Ontario Renovates program inspections are postponed until further notice
• April 1st move-ins will continue as planned.
• A tenant communication has been informing tenants about the pandemic and what they can do to stay safe and what support is available to them

County of Renfrew Ontario Works offices are currently offering services by telephone and email.  If you require financial assistance due to COVID-19, please complete the COVID-19 Emergency Assistance Application online or phone an Ontario Works office closest to you. Staff are present in the office and will respond to all calls and inquiries.

Phone:
Renfrew and Killaloe: 613-433-9846 / 1-888-281-7526 email: jdombroskie@countyofrenfrew.on.ca
Arnprior: 613-623-5426 / 1-844-623-5426 email: jdombroskie@countyofrenfrew.on.ca
Pembroke: 613-732-2601 / 1-866-897-4849 email: mbohemier@countyofrenfrew.on.ca

COVID-19 Emergency Assistance Application

Provincial Offences Court

All Provincial Offences Act (POA) matters scheduled from Monday, March 16, 2020 through to and including Monday, October 19, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. A notice of your new court date will be sent to you by mail to the address on file with the court.

The POA office located at 141 Lake Street, Pembroke, ON will be closed to the public effective March 18, 2020 until further notice For more information, please contact the office at 613-735-3482 or email.

Please Note: Until further notice the Adopt-A-Road Program has been suspended.

Business as usual with the exception of the facilities that are closed to the public. Residents can contact by phone or via e-mail as per the website. “Report a Concern”

• After hours Emergency - 1-866-353-6374
• Calabogie Satelite Patrol - 613-732-4353
• Cobden Patrol - - 613-732-4353
• Goshen Patrol - 613-732-4353
• Public Works & Engineering - General - 613-732-4353
• Public Works Tenders - 613-732-4353
• Sign Shop - 613-732-4353
• Southwest Patrol - 613-732-4353
• White Water Road Patrol - 613-732-4353

Services will continue to serve clients via telephone and email contacts. Our website and social media links have a broad range of helpful information and news for business and investor clients. There you will find our listing of business and investment opportunities, business sector profiles, calendar of business events and much more.

Alastair Baird, Manager Office: 613-735-0091 ext 466 Cell: 613-732-0354 email: abaird@countyofrenfrew.on.ca
David Wybou, Business Development Office: 613-735-0091 ext 432 Cell: 613-633-1731 email: dwybou@countyofrenfrew.on.ca
Jackie Stott, Information & Research Office: 613-735-0091 ext 452 Cell: 613-312-9434 email: jstott@countyofrenfrew.on.ca

The County’s Small Business Enterprise Centre and will continue to serve entrepreneurs and small business clients by phone and email. Until the COVID 19 issue is resolved, in-person meetings and workshops cannot be scheduled. Our Starter Company Plus program will continue with our March intake of new clients as this initial process is carried out on-line. Our website is kept updated with business news and assistance information and has our social media links.

Colleen Sadler, Business Consultant Office: 613-432-6848 Cell: 613-639-5853 email: csadler@countyofrenfrew.on.ca
Kim Fraser, Program Officer Office: 613-735-8224 Cell: 613-312-9355 email: kfraser@countyofrenfrew.on.ca

The OVTA represents the tourism industry of Renfrew County and the Ottawa Valley. We continue to support and assist all our tourism operators, municipalities and visitors with information, guidance on marketing in this challenging COVID 19 environment, information flow to and from upper levels of government and communications with provincial and national tourism associations. Our website provides a wealth of information about our tourism sector, outfitters and destinations and has our social media links.

Helen Giroux, Administration Office: 613-732-4364 ext 453 email: hgiroux@countyofrenfrew.on.ca
Melissa Marquardt, Marketing Office: 613-732-4364 ext 459 email: mmarquardt@countyofrenfrew.on.ca

Planning Services located at 9 International Drive, Pembroke is closed. Reduced staff are present in the office and will respond to calls and inquiries. Planning applications will continue, please contact the local office to discuss an over-the-phone application or any other issue.

Donna Rutz - General Contact –  613-735-3204 drutz@countyofrenfrew.on.ca
Alana Zadow - Severances (Consent Applications) - 613-735-3204 Ext 433 azadow@countyofrenfrew.on.ca

GIS & mapping services located at 9 International Drive, Pembroke is closed. Staff are present in the office and will respond to calls and inquiries.

Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca
Angie Schultz 613-735-3204 Ext 458 aschultz@countyofrenfrew.on.ca

Staff are present in the office and will respond to calls and inquiries.

Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca

Staff are present in the office and will respond to calls and inquiries.

Kevin Valiquette, Manager of Real Property 613-735-3204 kvaliquette@countyofrenfrew.on.ca
Janet Porter, Asset Management Coordinator, 613-735-3204 jporter@countyofrenfrew.on.ca

Staff are present in the office and will respond to calls and inquiries.

Lacey Rose 613-735-3204 Ext 438 lrose@countyofrenfrew.on.ca

Staff are present in the office and will respond to calls and inquiries.

Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca
Anthony Hobbs 613-735-3204 Ext 458 ahobbs@countyofrenfrew.on.ca