Coronavirus Information and Updates
Information is changing rapidly. Please check back often for new information and updates.
County officials are working closely with Renfrew County District Health Unit, and local municipalities to respond to the situation. As more information becomes available, the County of Renfrew is taking all necessary steps to ensure the health & safety of our residents, staff and visitors.
Renfrew County and District COVID-19 Vaccination Information
Please note: Vaccine clinic dates and times are only available based on vaccine supply.
For more information please visit RCDHU COVID-19 Vaccine Rollout page.
COVID-19 Testing
Do you require COVID-19 test? We will be testing at these locations - September 13 - September 17/21
Please call RC VTAC to pre-register 1-844-727-6404
Need a COVID-19 Test? Here's what to do:
- Complete the COVID-19 self-assessment.
- Based on results, determine if a test is required.
- If a test is required, Call RC VTAC at 1-844-727-6404 to book a test time.
Drop-ins are no longer accommodated. - Arrive at your scheduled time. Wear a mask. Bring your Health card and Proof of address.
| Tracking COVID-19 |
| Please follow this link for additional resources and tracking of COVID-19 related information. |
| Free Wi-Fi Locations |
| Free Wi-Fi internet access points are placed in selected areas across Renfrew County communities and allows users with mobile devices to connect to the Wi-Fi (wireless) Internet. Please contact JStott@countyofrenfrew.on.ca for additional information. |
| Community Support Services in Renfrew County |
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Community Support Services in Renfrew County are here to help older adults during this difficult time. For details on services available, you can call the Community Support Service nearest you (Mon-Fri): Renfrew: 613-432-7691; Arnprior: 613-623-7981; Calabogie: 613-752-2828; Eganville: 613-628-2354; Pembroke (Carefor): 613-732-9993; Barry’s Bay: 613-754-2772; Deep River: 613-584-1900. For online access to Community Support Services near you, including Grocery Delivery, Essential Transportation, Meal Delivery and Telephone Assurance, use this link: https://communitysupport.covidresponse.ca/ If you are lonely and needing to talk, you can call “A Friendly Voice” (8 a.m. – midnight) a toll-free phone line for seniors feeling isolated: 1-855-892-9992. 211 operates 24 hours a day, seven days a week, and is committed to supporting communities throughout Ontario during the COVID 19 pandemic with referrals to a broad range of services. If your needs extend beyond the scope of community support services, consider dialing 211 for assistance. |
The Renfrew County Virtual Triage and Assessment Centre
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre is an innovative healthcare service that is available 24/7 for all residents. If you have a health concern (including COVID-19) call your family physician or nurse practitioner. If you do not have a primary care provider or cannot access your primary care provider, call VTAC at 1-844-727-6404 for care and support from a family physician, nurse practitioner and/or community paramedic.
| Public Input Request for RCVTAC, Email Submission Info |
| Public Input Request for Renfrew County Virtual Triage and Assessment Centre |
| Who can access it? |
| Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician. |
| How can I access the Centre? |
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| How does the Centre provide care? |
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The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs. This includes:
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| Where can I learn more? |
| Visit Renfrew County Virtual Triage and Assessment Centre website. |
Community Services Pembroke Offices Moved
County of Renfrew Community Services are now collocated. The Child Care and Early Years office previously located at 545 Pembroke Street West along with the Renfrew County Housing Corporation and Ontario Works offices previously located at 169 Lake Street, has moved to 7 International Drive. This move is part of the County’s Human Services Integration initiative to offer a one common-counter approach to provide community services in an efficient and effective way.
Contact Information:
Mail - 7 International Drive, Pembroke, ON K8A 6W5
Facsimile – 613-735-2081
Phone
- Child Care and Early Years 613-732-4100, Toll-Free 1-866-561-7679
- Renfrew County Housing Corporation 613-735-0782, Toll-Free 1-888-256-0063
- Ontario Works 613-732-2601, Toll-Free 1-866-897-4849
Announcement Regarding Child Care During the Provincial Stay at Home Order
On April 12, 2021, the Ontario government, in consultation with the Chief Medical Officer of Health, made decision to move elementary and secondary schools to remote learning following the April break. This announcement also indicated that child care for non-school aged children will remain open, before and after school programs will be closed and free emergency child care for the school-aged children of eligible health care and frontline workers would be provided.
The County of Renfrew remains committed to supporting families in need of child care during this period as soon as, and as best we can.
The Child Care and Early Years team is working in partnership with the licensed child care sector to ensure that the free emergency child care program is delivered in a way that is consistent with the ministry guidelines once they are released.
The Child Care and Early Years division will ensure that families in our community remain updated through posts to our websites, social media channels and the local media.
Please review the following County operational changes and closures:
In an abundance of caution and to help ensure the continued delivery of critical services to its residents, all County of Renfrew buildings will only be open for contact via telephone and email. Essential visits, when appropriate, can be set up on a case-by-case basis. Please visit this COVID-19 Update and Information web page for contact numbers on a service by service basis. If you suspect you have symptoms of COVID-19, please use the self-assessment tool, or call your health care provider.
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Child Care and Early Years |
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The Child Care office located at 7 International Drive, Pembroke. Staff are present in the office and will respond to calls and inquiries. Phone: 613-732-4100 or email: childcare@countyofrenfrew.on.ca Please see our Child Care and Early Years web page for information on child care centres reopening. |
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Community Housing (Renfrew County Housing) |
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The Renfrew County Housing offices located in Pembroke, Renfrew and Arnprior are closed with limited service. Staff are present in the office and will respond to calls and inquiries. Phone:
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| Ontario Works |
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County of Renfrew Ontario Works offices are currently offering services by telephone and email. If you require financial assistance due to COVID-19, please complete the COVID-19 Emergency Assistance Application online or phone an Ontario Works office closest to you. Staff are present in the office and will respond to all calls and inquiries. Phone: |
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Provincial Offences Court |
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All Provincial Offences Act (POA) matters scheduled from Monday, March 16, 2020 through to and including Friday, January 22, 2021 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. A notice of your new court date will be sent to you by mail to the address on file with the court. The POA office located at 7 International Drive, Pembroke, ON will be closed to the public effective March 18, 2020 until further notice For more information, please contact the office at 613-735-3482 or email. |
County Administration Building
The County of Renfrew’s administration building located at 7 & 9 International Drive, Pembroke, ON will be closed to the public from March 18, 2020 until further notice. Please contact us at 613-735-7288 if necessary.
| Public Works & Engineering |
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Please Note: Until further notice the Adopt-A-Road Program has been suspended. Business as usual with the exception of the facilities that are closed to the public. Residents can contact by phone or via e-mail as per the website. “Report a Concern”
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| Economic Development Services |
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Services will continue to serve clients via telephone and email contacts. Our website and social media links have a broad range of helpful information and news for business and investor clients. There you will find our listing of business and investment opportunities, business sector profiles, calendar of business events and much more. Alastair Baird, Manager Office: 613-735-0091 ext 466 Cell: 613-732-0354 email: abaird@countyofrenfrew.on.ca |
| Enterprise Renfrew County (ERC) |
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The County’s Small Business Enterprise Centre and will continue to serve entrepreneurs and small business clients by phone and email. Until the COVID 19 issue is resolved, in-person meetings and workshops cannot be scheduled. Our Starter Company Plus program will continue with our March intake of new clients as this initial process is carried out on-line. Our website is kept updated with business news and assistance information and has our social media links. Colleen Sadler, Business Consultant Office: 613-432-6848 Cell: 613-639-5853 email: csadler@countyofrenfrew.on.ca |
| Ottawa Valley Tourist Association (OVTA) |
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The OVTA represents the tourism industry of Renfrew County and the Ottawa Valley. We continue to support and assist all our tourism operators, municipalities and visitors with information, guidance on marketing in this challenging COVID 19 environment, information flow to and from upper levels of government and communications with provincial and national tourism associations. Our website provides a wealth of information about our tourism sector, outfitters and destinations and has our social media links. Helen Giroux, Administration Office: 613-732-4364 ext 453 email: hgiroux@countyofrenfrew.on.ca |
| Planning Services |
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Planning Services located at 9 International Drive, Pembroke is closed. Reduced staff are present in the office and will respond to calls and inquiries. Planning applications will continue, please contact the local office to discuss an over-the-phone application or any other issue. Donna Rutz - General Contact – 613-735-3204 drutz@countyofrenfrew.on.ca |
| GIS & Mapping |
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GIS & mapping services located at 9 International Drive, Pembroke is closed. Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Weed Inspection |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
| Real Property |
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Staff are present in the office and will respond to calls and inquiries. Kevin Valiquette, Manager of Real Property 613-735-3204 kvaliquette@countyofrenfrew.on.ca |
| Forestry |
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Staff are present in the office and will respond to calls and inquiries. Lacey Rose 613-735-3204 Ext 438 lrose@countyofrenfrew.on.ca |
| Trails |
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Staff are present in the office and will respond to calls and inquiries. Jason Davis 613-735-3204 Ext 463 jdavis@countyofrenfrew.on.ca |
Emergency Services
For additional information on COVID-19 please visit the Renfrew County District Health Unit's Novel Coronavirus (COVID-19) webpage.
Additional Resources
- RCDHU COVID-19 Directive for Masks/Face Coverings
- Province of Ontario Newsroom
- Reopening Ontario in stages
- Province of Ontario COVID-19
- Ministry of Health - Self-Assessment Information
- Government of Canada - Coronavirus disease (COVIS-19) Outbreak Update
- Hand Washing
- How to Self-Monitor
- How to Self-Isolate
- Know the Difference: Self-Monitoring, Self-Isolate and Isolation
**Last updated: September 13, 2021 at 7:45 a.m.
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